Refund Policy

Refund Policy

For new merchants: 60-day money-back guarantee

New merchants can try Shipvine services for up to 60 calendar days. If not satisfied, the merchant may terminate service and request a refund for fulfillment and service fees. Shipping charges and handling fees will not be refunded.

For existing merchants

Only Shipvine fulfillment and service fees may be refunded on a service failure. Shipping charges (such as USPS postage or FedEx prepaid shipping) are refunded only if the underlying carrier refunds Shipvine. Insurance claims are refunded after Shipvine receives payment from the insurer.

See the Shipvine Terms & Conditions for important definitions and limitations regarding refunds.

    • Related Articles

    • Privacy Policy

      Information collection and use Shipvine is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Shipvine collects information ...

    • Terms and Conditions

      See the attached PDF document for the current Shipvine Terms and Conditions.

    • Tracked Returns

      This article applies to our legacy Shipvine Logistics portal and is not valid for our modern Shipvine Client Portal The Tracked Returns module is quick and simple way to see what items your customer has returned. From the Logistics website, you can ...

    • How to set up Shopify to work with Shipvine

      This article applies to our legacy Shipvine Logistics portal and is not valid for our modern Shipvine Client Portal. It's easy to set up Shipvine to pull orders from your Shopify e-commerce store. We'll write back the tracking number and ...