Recent Articles
Step by Step ASN (Inbound Shipment) Creation
Step 1—Create the inbound shipment The first step is to enter the inbound shipment in the Shipvine Client Portal. To do that, click on the "Inventory" menu, and click on "Inbound Shipments". Then, click "Create new inbound shipment", or bookmark this ...
Set Pre-order Quantity
To set a pre-order quantity in our system edit the SKU in question and change the pre-order quantity to the desired number: When this number is set we will report to Shopify the quantity on hand plus the pre-order quantity as available inventory. ...
How to Enter a request for Amazon FBA
As your company grows and you branch into more sales channels, it only makes sense to make your product available through Amazon. It is the largest ecommerce platform in the world and used by billions of people. Shipvine is prepared to help you sell ...
How do I set up two-factor authentication?
Enabling two-factor authentication greatly increases the security of your Shipvine account and is required for account owners to be able to manage other users. It works by requiring you to enter a constantly-changing code from an app on your ...
How do I manage users for my Shipvine merchant account?
Shipvine is split up into a few separate systems. Users with access to your Shipvine merchant account may have access to all or some of them. Shipvine Logistics — the main warehouse management system where you can view orders, inventory, and ...
Popular Articles
Can I ship via FedEx or UPS to a PO box?
Short answer: Yes, if you use a "hybrid service" like FedEx SmartPost or UPS SurePost. Otherwise, no, if the address has the words "PO BOX" in it. If you want to use FedEx or UPS, ask the customer for a physical street address, like "123 Main St" ...
Why does the system say my shipping address was not found in the USPS address database?
At Shipvine, all requests that are shipping to places within the United States get validated against the USPS Delivery Point Validation (DPV) database. This automatically fixes common errors (such as a ZIP code that's off by a digit), standardizes ...
Can I lower the declared customs value to avoid duties and taxes?
Short answer: No! Long answer: When Shipvine ships an order to a foreign country, we have to generate a customs declaration or commercial invoice containing information about the products, such as the declared customs value, the country of origin, ...
What's a UPC? How do I get UPCs? How many do I need?
A UPC is short for the "Universal Product Code". You see them everywhere—on a can of Coke at the grocery store, on the bottom of a flower pot at the local garden center. It's a 12-digit number that can be represented by a barcode. When you go to the ...
What is an API submission?
When an integration like Shipvine Sync pulls an order from an e-commerce platform like Shopify, or when you integrate directly with the Shipvine Logistics API, it's saved in Shipvine Logistics as an API submission. It's queued up for validation, and ...