Popular Articles
Can I ship via FedEx or UPS to a PO box?
Short answer: Yes, if you use a "hybrid service" like FedEx SmartPost or UPS SurePost. Otherwise, no, if the address has the words "PO BOX" in it. If you want to use FedEx or UPS, ask the customer for a physical street address, like "123 Main St" ...
Why does the system say my shipping address was not found in the USPS address database?
At Shipvine, all requests that are shipping to places within the United States get validated against the USPS Delivery Point Validation (DPV) database. This automatically fixes common errors (such as a ZIP code that's off by a digit), standardizes ...
Can I lower the declared customs value to avoid duties and taxes?
Short answer: No! Long answer: When Shipvine ships an order to a foreign country, we have to generate a customs declaration or commercial invoice containing information about the products, such as the declared customs value, the country of origin, ...
What's a UPC? How do I get UPCs? How many do I need?
A UPC is short for the "Universal Product Code". You see them everywhere—on a can of Coke at the grocery store, on the bottom of a flower pot at the local garden center. It's a 12-digit number that can be represented by a barcode. When you go to the ...
What is an API submission?
When an integration like Shipvine Sync pulls an order from an e-commerce platform like Shopify, or when you integrate directly with the Shipvine Logistics API, it's saved in Shipvine Logistics as an API submission. It's queued up for validation, and ...