If you have not yet contacted Shipvine to open your account, start by filling out this form to get a sales rep to assist you:Once your account is opened, we'll email you with your user name and a temporary password.
To make sure everything links properly, we'll assist you in this process. When you're ready send an email to firstname.lastname@example.org and ask for assistance setting up your e-commerce store. We'll help you determine the best start date and to verify data is flowing between the two systems correctly.If you're planning to write your own custom connection with us, you can find documentation here for our REST API:
We'll need to match your shipping methods to our shipping methods. For example, you may offer a shipping method called "Free Shipping". We'll need to match your free shipping method to one of our low cost methods such as "Domestic Deferred".Here's a listing of the shipping methods we offer:You can offer your customers as many shipping methods as you want; however, we're a big fan of 3 or 4 domestic and 1 or 2 international. Here's our recommended list:
Your Method Our Method Domestic Free Shipping DOMESTIC-DEFERRED 2 Day DOM-2D-TNT-G 1 Day DOM-1D-TNT-G International Economy INTL-DEFERRED Express INTL-ECONOMYIf you need help deciding on a shipping method for your store, let us know and we'll be glad to assist you. After you decide, let our customer service team know by sending an email to email@example.com. We're also available via chat and phone.
We've created this article to help you upload your products into our system:https://help.shipvine.com/portal/kb/articles/how-i-enter-product-data-into-the-shipvine-logistics-catalogIf you need additional help uploading your products we're always available to assist you.
Let us know what you're shipping in and when to expect it. Simply create an inbound shipment:You can read more about inbound shipment here:
You can ship your products to us via shipping container, motor freight, UPS, FedEx, DHL, USPS or other method. Just make sure it's addressed correctly.Correct:[Your Company Name]C/O Shipvine2200 Decatur StRichmond, VA 23224-3716Phone +1-804-433-3127Acceptable:C/O ShipvineReceiving Manager[Your Company Name]2200 Decatur StreetRichmond, VA 23224Phone 804-433-3127Incorrect:Shipvine[Employee Name]2200 Decatur StreetRichmond, VA 23224Phone: 804-433-3127
Everything is setup and ready, just let us know you're ready to go live. Keep a close eye on things for the first few weeks to make sure every order is shipping! As always if you see a problem let us know and we'll help track it down.