To set a pre-order quantity in our system edit the SKU in question and change the pre-order quantity to the desired number:
this number is set we will report to Shopify the quantity on hand plus
the pre-order quantity as available inventory. Shopify will track the
number of units sold.
Please note a few things:
It is very important that once the inventory is physically received you
go back and set the pre-order quantity to zero. This will not happen
automatically. Otherwise once we start checking in the inbound shipment
you will run the risk of over selling.
Any order submitted to us which has a SKU with zero inventory on hand
will go to candidate request. This includes orders that also have in
stock SKUs. You can manage candidate requests as normal and if you want
to split in stock items and pre-order items from each other the
candidate request will have an option available to do that called Split.
This is done manually on a per order basis and is not automatic.
the split option will push any in stock items to their own fulfillment
request and leave any items unavailable in candidate request. After the
inbound shipment is received and checked in you can revalidate you
candidate requests either on a per CR level using the option at the
bottom of the page of each CR or do all of them using the revalidate all
button found at the bottom of the candidate request list page.