Refund Policy

Refund Policy

For new merchants: 60-day money-back guarantee

New merchants can try Shipvine services for up to 60 calendar days. If not satisfied, the merchant may terminate service and request a refund for fulfillment and service fees. Shipping charges and handling fees will not be refunded.

For existing merchants

Only Shipvine fulfillment and service fees may be refunded on a service failure. Shipping charges (such as USPS postage or FedEx prepaid shipping) are refunded only if the underlying carrier refunds Shipvine. Insurance claims are refunded after Shipvine receives payment from the insurer.

See the Shipvine Terms & Conditions for important definitions and limitations regarding refunds.

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