How do I manage the e-mail notifications that I'm getting from Shipvine?
Shipvine's systems can send you automated e-mails when interesting events happen, like an incoming order from your website (known as an "API Submission") has a problem and gets moved to candidate requests, or when an inbound shipment is done processing.
Managing notifications in Shipvine Logistics
For each notification kind, choose how you'd like to get notified. Then click "Save". Here's the secret decoder ring:
Suppressed means we won't e-mail you when that event happens.
Immediate means we'll e-mail you as soon as the event happens.
Digest means that instead of sending an individual e-mail alert, we'll roll them up into one summary e-mail that we send every three hours or so. (We won't send an e-mail if there are no new notifications to report.)
Managing notifications in Shipvine Bills
If your account is configured to have access to Shipvine Bills so you can view and pay invoices for your company, you can sign up for some notifications there to. Just head to https://bills.shipvine.com/preferences/show
and click the "Edit" button. Choose the kinds of e-mails you want to get, and then click "Save".
Managing notifications in Shipvine Sync
For certain special cases, the Shipvine Sync system can send you an e-mail when processing a background task fails. The most common scenario is when you've uploaded a file to our FTP server, and the system couldn't make sense of what you sent. The "Task Failed" notification will spit the file back at you and let you know that you need to try again.
How do I manage users for my Shipvine merchant account?
Shipvine is split up into a few separate systems. Users with access to your Shipvine merchant account may have access to all or some of them. Shipvine Logistics — the main warehouse management system where you can view orders, inventory, and ...
Integrating with Shipvine using EDI
What integration methods can I use with Shipvine? There are three ways to integrate your platform (i.e., get orders into and get tracking information and inventory numbers out of) Shipvine. Shipvine Sync Shipvine offers dozens of Shipvine-maintained, ...
Reports provided by Shipvine
Shipvine provides a wide array of reports that will compliment reporting from your e-commerce and/or other order management platform. Some reports are easily available from the Reports menu, other reports take a few minutes to generate and are only ...
Onboarding with Shipvine
Onboarding with Shipvine Welcome to Shipvine! We're excited to work with as you grow your business and want to help you with that growth. We understand that moving your business to a new warehouse is stressful and impacts your business. We want to ...
What does the "Fulfillment Requests Queued Limit" metric on the Shipvine Logistics dashboard mean?
The Shipvine Terms and Conditions state that the same-day shipping guarantee for low-volume fulfillment requests (orders) submitted by noon Eastern is suspended if you send us more than 4 times your daily average order volume. If you send more than ...